Returns and Delivery

 

Returns

All full-priced items are eligible for a return within 14 (fourteen) business days. Items must be unworn and unwashed with the original packaging.

If you wish to return your purchase, please email contact@renatovarran.com, with the subject line “return request _ your name _order number”. Return requests must be emailed within fourteen days upon receipt of your purchase. In your email please specify the reason behind your return, as well as the full name, style and color of the item(s) you wish to return.

Once your request has been emailed and the return is approved, your next step is to send returned items to us in one shipment:

Renat Ibragimov
Novocheremushkinskaya St. 21, korpus 1, kv. 31
Moscow, 117218
Russia

Once your return has been received by us, you’ll be e-mailed and we will start the procedure of refunding in PayPal (it usually takes up to 5 business days for the refund).

Please note, you are responsible for all shipping and customs charges associated with returning and since we are located in Moscow it may be costly for you. So, check out size guide more careful before the purchase.

Delivery

We use standard postal services to deliver our products worldwide. It could take up to 30 days (or more in very few cases) to ship products to you after the purchase. There is no express shipping yet, but in average it takes 10 business days (2 weeks) to ship the product after it has been sent from our house to distribution center.

After the payment, we will notify you that the order has been processed and sent to distribution center within 7 days.

There is no express shipping yet, but in average it takes 10 business days (2 weeks) to ship the product after it has been sent from our house to distribution center.